Help Center
Find answers to common questions about Sendalat. Can't find what you're looking for? Contact our support team.
Frequently Asked Questions
How long does a transfer take? +
Most transfers arrive within minutes. However, depending on the
recipient bank and time of day, it may take up to 2 hours. You'll
receive a notification when the money arrives.
What are the fees? +
Your top ups and transfers are free.
How do I create an account? +
Download the Sendalat app. Sign up with your
email, verify the email address, and complete identity verification.
The whole process takes 5 minutes.
What top up methods do you accept? +
We accept Interac e-transfers
in Canada. Other methods coming soon for other regions.
Is my money safe? +
Yes. We use bank-level security practices. Your data and money are
completely safe.
What's the exchange rate? +
We offer competitive rates that are updated in real-time. You'll see
the exact rate before confirming your transfer. No hidden charges.
How do I report a problem? +
Contact our support team through the app, or email
support@sendalat.com. We typically respond
within 24 hours.
Contact Support
Email: support@sendalat.com
Hours: Monday - Friday, 8am - 10pm EST